Bilingual Call Centre Representative -001-11-30T00:00:00+00:00

Vaughan, ON
Full-time


Who We Are

Winner of 7 Canadian Cannabis Awards – Including Best Licensed Producer 2018!

This quite possibly is the best company to work for in the world!

CannTrust – a front-runner in the cannabis industry, is a federally regulated licensed producer, publicly traded, and a proudly Canadian company. CannTrust is leading the Canadian and global market in producing standardized cannabis products. CannTrust is ready for Cannabis 2.0, and is currently developing new products that span the medical, recreational, beauty, wellness, and pet markets.

CannTrust is committed to research and innovation, as well as contributing to the growing body of evidence-based research regarding the use and efficacy of cannabis. Its product development teams along with its global pharma partner, are diligently innovating and developing products that will make it easier for patients to use medical cannabis. CannTrust supports ongoing patient education about medical cannabis and has a compassionate use program to support patients with financial needs.

*Who You Are

*

The ideal candidate is an agile, business savvy individual who is committed to getting better everyday. You are a passionate influencer with strong communication skills, who is open to giving and receiving feedback. You are customer-centric with an ability to act as a mentor amongst your peers. Of course, you also deliver consistent results by aligning yourself with CannTrust values.

Roles & Responsibilities

  • Serves customers by determining requirements, answering inquiries, resolving problems, fulfilling requests, maintaining the database, and customer profiles
  • Fulfills requests by clarifying desired information, completing transactions, and forwarding requests
  • Answers inquiries by clarifying desired information, researching, locating, and providing information
  • Resolves problems by clarifying issues, researching and exploring answers, and alternative solutions, implementing solutions, and escalating unresolved problems
  • Updates job knowledge by participating in educational opportunities

Individual Influencer

  • Customer-centric – always searching for ways to improve service, takes action to resolve (internal or external) customer issues
  • Acts as a mentor to peers and cross functional partners
  • Follows through on commitments, adheres to deadlines
  • Uses good judgment about when to act independently or escalate an issue
  • Acts with Integrity: Demonstrates responsible, ethical and honest behavior while consistently leading by example
  • Delivers results while staying aligned with CannTrust Values

Education & Experience

  • A minimum of two years of call centre or customer service experience
  • Fluent in English and French
  • Experience as a pharmacy assistant/technician or in nursing is an asset
  • Experience working in regulated industries is an asset
  • Knowledge of medicinal cannabis or the pharmaceutical industry is an asset

Requirements

  • Patient-focused, customer service skills, data entry skills, listening, phone skills, verbal communication, building relationships, people skills, interpersonally savvy, problem solving, multi-tasking
  • Excellent communication skills, fluent in English and French
  • Proficiency in Microsoft Outlook, Word, Excel, PowerPoint
  • Available to travel to company locations within the GTA

Physical Demands

  • While performing the responsibilities of the job, the employee is required to be able to lift up to and including 50lbs, sit and/or stand for extended periods of time and reach with arms/hands. Walking, standing, bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items is occasionally required.

Work Environment

  • While performing the duties of this job, the employee is exposed to packaged cannabis products/supplies. The working environment can be noisy at times and temperate, the employee must have knowledge of how to manage their own personal safety under these conditions.

CannTrust is an equal opportunity employer. We thank you for your interest in employment opportunities at CannTrust. Please note, only the candidates who are selected for an interview will be contacted. CannTrust welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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