Infrastructure Support -001-11-30T00:00:00+00:00

Vaughan
Full-time


Who We Are

Winner of 7 Canadian Cannabis Awards – Including Best Licensed Producer 2018!

This quite possibly is the best company to work for in the world!

CannTrust – a front-runner in the cannabis industry, is a federally regulated licensed producer, publicly traded, and a proudly Canadian company. CannTrust is leading the Canadian and global market in producing standardized cannabis products. CannTrust is ready for Cannabis 2.0, and is currently developing new products that span the medical, recreational, beauty, wellness, and pet markets.

CannTrust is committed to research and innovation, as well as contributing to the growing body of evidence-based research regarding the use and efficacy of cannabis. Its product development teams along with its global pharma partner, are diligently innovating and developing products that will make it easier for patients to use medical cannabis. CannTrust supports ongoing patient education about medical cannabis and has a compassionate use program to support patients with financial needs.

Who You Are

The ideal candidate is an agile, business savvy individual who is committed to getting better everyday. You are a passionate influencer with strong communication skills, who is open to giving and receiving feedback. You are customer-centric with an ability to act as a mentor amongst your peers. Of course, you also deliver consistent results by aligning yourself with CannTrust values.

Roles & Responsibilities

  • Perform a variety of assignments associated with system administration, include monitoring, controlling and troubleshooting server/network infrastructure, Microsoft Azure, office365, analyzing system faults and running diagnostic tests
  • Answering, prioritizing, and responding to incoming tickets and email requests for assistance from internal users experiencing problems with hardware, software, networking and other IT-related technologies
  • Research, design, plan and coordinate infrastructure upgrades, enhancements, improvements and /or newly required service deployments
  • Manage the proactive detection and resolution of problems to reduce reoccurrence of incidents
  • Design, installation, configuration management and maintenance of IT services on premise and in cloud
  • Administration and support of VoIP call centre technology
  • Assist in the development and maintenance of Business continuity planning, implementation and testing
  • Implement IT systems and policies that comply with PHIPA compliance and enable transparent reporting of compliance related information
  • Create IT technical resources manuals for standard operating procedures
  • Install Windows desktops, peripheral, network hardware without supervision
  • Hardware, software purchase and inventory tracking
  • Submit warranty claims for defective products

Individual Influencer

  • Customer-centric – always searching for ways to improve service, takes action to resolve (internal or external) customer issues
  • Acts as a mentor to peers and cross functional partners
  • Follows through on commitments, adheres to deadlines
  • Uses good judgment about when to act independently or escalate an issue
  • Acts with Integrity: Demonstrates responsible, ethical and honest behavior while consistently leading by example
  • Delivers results while staying aligned with CannTrust Values

Education & Experience

  • Computer Science or related degree and 3+ years experience in internal IT support/System administrator

Requirements

  • 3+ years experience as a Systems Administrator in a network/server environment
  • 2+ years experience with Microsoft Office 365
  • Strong knowledge of configure, monitor and troubleshoot the firewall and network.
  • Excellent knowledge of Microsoft Azure Cloud Infrastructure
  • Excellent knowledge of supporting Microsoft platforms: Office365, SharePoint, Microsoft Teams
  • Flexible working hours and shift change (day – night) for any system change after business hours.
  • Experience in ERP system support is an asset
  • MCSA, MCSE, CCNA, CCNP, ITIL certification would be an asset
  • Be familiar with ticketing, help desk and front/second line support protocols and have the ability to train and support on these systems
  • Ability to work independently and manage time
  • Provide 24×7 emergency support to handle urgent escalations.
  • Thorough knowledge of production material supply chain as well as inventory management principles
  • Excellent communication skills, fluent in English
  • Proficiency in Microsoft Outlook, Word, Excel, PowerPoint
  • Available to travel to company locations within the GTA
  • Must pass an RCMP security clearance

Physical Demands

  • While performing the responsibilities of the job, the employee is required to be able to lift up to and including 50lbs, sit and/or stand for extended periods of time and reach with arms/hands. Walking, standing, bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items is occasionally required.

Work Environment

  • While performing the duties of this job, the employee is exposed to packaged cannabis products/supplies. The working environment can be noisy at times and temperate, the employee must have knowledge of how to manage their own personal safety under these conditions.

CannTrust is an equal opportunity employer. We thank you for your interest in employment opportunities at CannTrust. Please note, only the candidates who are selected for an interview will be contacted. CannTrust welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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