Patient Information 2018-10-09T17:48:12+00:00

Register with CannTrust™

Register Now

Step 1

completion by a physician

Step 2

fill out the forms

Step 3

head over to our secure shop

Your order will be processed as soon as we have your completed Medical Document and Registration Form. Once received, a customer care team member will call you to confirm your registration and your first order.

CannTrust makes ordering and receiving your medical cannabis quick and easy. Patients can discreetly order their medical cannabis from their computer, mobile device or via telephone. The safe and secure arrival of your medical cannabis to your residence or healthcare practitioner’s office is guaranteed.

CALL US TODAY 1-855-794-2266


Welcome to CannTrust! If you’re visiting this page, you’ve already taken the first step towards understanding how cannabis may help with your medical conditions. Now it’s time to determine if medical cannabis is right for you.

We understand that patients who are new to the use of medical cannabis may have many questions, not to mention pre-conceived ideas about the product itself, its uses, effects, etc. Allow these potential stereotypes and misconceptions to evaporate as you embark on your road to treatment and living your life free from some of the barriers that your particular condition may cause you on a daily basis. We encourage you to peruse this site and explore the resources regarding uses for and research-based evidence surrounding medical cannabis as a viable alternative to traditional medications. Get to know the terminology, latest developments and as much about the sophisticated science behind medical cannabis as you’re interested in learning. We’re ready when you are.

At CannTrust, we take a patient-centric approach, guiding our customers through the process of obtaining and administering medical cannabis in a way that is respectful, simple, discreet and effective. Whether you have a simple question, require a detailed understanding of Health Canada regulations or anything in between, our customer care team members are available at 1-855-RX4-CANN (794-2266) to counsel and support you at any time.

You can trust CannTrust to exceed your expectations when it comes to:

  • Discreet and efficient ordering and renewal via your computer, mobile device or telephone
  • Safe, secure and timely delivery to your home or medical practitioner’s office
  • Counsel and support, including a dedicated call centre led by a prominent nurse educator and specially trained customer care team members
  • Quality product cultivated in a state-of-the-art facility and backed by more than 40 years of pharmaceutical and medical expertise

So what’s next? Follow these steps and put your trust in CannTrust.

  • Talk to your doctor and have them complete the CannTrust Medical Document.
  • Register to become a patient with CannTrust
  • Submit your documents to CannTrust online, or via secure fax line at 1-844-295-6641 or via mail at:

CannTrust Inc.
P.O. Box 92068-9200 Weston Road
Vaughan, ON
L4H 3J3

CALL US TODAY 1-855-794-2266

Becoming a Patient


Patient Assistance

Veterans Assistance




Open, honest communication between you and your physician is integral to determining if medical cannabis is a viable option for your medical needs. If this is a a direction you’d like to head in, consult with your healthcare practitioner and consider the following in your conversation:

  • Which conventional medications am I currently taking?
  • What other therapies have I undergone in the past or am I currently undergoing?
  • What side effects have I experienced from these courses of treatment?
  • What level of success have these treatments resulted in thus far?

The more information you provide your healthcare practitioner with, the more they are able to join you in making an informed decision regarding the potential trial of medical cannabis.

We encourage all healthcare practitioners to familiarize themselves with the terminology, strains, and effects of medical cannabis, in order to help make the best possible recommendations for your specific conditions. Should they have any questions at any time, or would like to learn more, please direct them to CannTrust’s Physicians Page on this site, or speak to one of our specially trained customer care team members at any time by calling 1-855-RX4-CANN (794-2266).

The completion of the Medical Document acts as a prescription and provides authorization for your use of medical cannabis. The document must include recommended dosage and can have a duration of up to one year. Please send the completed Medical Document to CannTrust directly, via secure fax, or by regular mail.


Following the submission of the Medical Document by your healthcare practitioner, you, or a party designated to act on your behalf, are required to complete a Patient Registration Form (A, B, or C) in order to begin the use of medical cannabis for medical purposes.

FORM A) For applicants with a permanent residence, allowing for direct delivery

FORM B) For applicants with no permanent residence who will require shipment to an alternate residence, such as a shelter, hostel or similar institution.

FORM C) For delivery to your designated health care practitioner (a portion of this form must be completed by them).


You can order your medication as soon as we have your completed Medical Document and Registration Form. Once received, a customer care team member will call you to confirm your registration and help you place your first order.

CannTrust makes ordering and receiving your medical cannabis quick and easy. Patients can discreetly order their medical cannabis from their computer, mobile device, or via telephone and the safe and secure arrival of your medical cannabis to your residence or healthcare practitioner‘s office is guaranteed.



Your medical cannabis prescription merits reasonable access, no matter your situation. CannTrust understands the financial difficulties that comes with purchasing cannabis for your medical needs. With that in mind, the CannTrust Patient Assistance Program was devised: the most comprehensive compassionate program in Canada for the affordable use of medical cannabis.

If your annual income is less than $30,000, you may be eligible for a 30% discount* on your purchases of medical cannabis via the CannTrust Patient Assistance Program.

How to apply:

The application process to qualify for our Patient Assistance Program is now quicker and easier than ever!

All we require is proof of financial status, via a Revenue Canada Notice of Assessment, to demonstrate eligibility.

We now also accept any documentation from a Federal or Provincial program, and any patient under the age of 18 will automatically qualify for the Patient Assistance Program.

Email your documentation to customerservice@canntrust.ca or fax to 1-844-295-6641, and we will process your application right away. You can expect an email confirmation once you have been approved into the program, after which time all orders will have your discount automatically applied.

Clients approved with a Notice of Assessment from Revenue Canada must confirm their eligibility on an annual basis. Clients approved with supporting documentation from a Federal or Provincial program must confirm their eligibility with each medical document submitted to CannTrust.

CannTrust reserves the right to request documentation of eligibility based on the eligibility criteria identified above and reserves the right to cease a client’s participation in CannTrust AccessTM Patient Assistance Program. CannTrust also reserves the right at any time to limit the size of this program and/or change or cancel this program at any time.

For assistance or more information, please contact 1-855-RX4-CANN (794-2266) between 8am – 9pm EST Monday to Friday, and 9am – 5pm EST Saturday to Sunday.

*Limited to 60g per month. Not applicable to Supreme Formula and Accessories.  No other discounts can be applied to this special offer.


CannTrust offers hassle free access to medical cannabis for Canada‘s valued veterans and works hand in hand with Veterans Affairs to ensure seamless claim processing and prompt reimbursement. Once approved for assistance, veterans will quickly receive their medication.

CannTrust will submit medical cannabis claims if a veteran has:

  • A Veterans Affairs client number beginning with the letter ‘K‘*
  • A completed Medical Document filled out by a healthcare practitioner
  • Confirmation of registration with CannTrust
  • A letter or documentation of your specific medical condition(s)

Veterans Affairs will also reimburse up to $300 every three calendar years for vaporizers. Please call one of our customer care team members at 1-855-RX4-CANN (794-2666) for more details.

*if your veteran client number does not have a ‘K‘, please contact us for more information.

The content of this website, and/or the content contained in Canntrust’s social media pages, or any other materials distributed by Canntrust are intended to provide helpful and informative material. We are however not doctors, and as such cannot diagnose or treat any medical issues. Readers are advised to do their own research and make decisions in partnership with and on the advice of their health care professional/medical professionals. Nothing herein or contained in any of our social media pages should be relied upon to determine dietary changes, a medical diagnosis or courses of treatment.